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Order Delays

International order

LAST UPDATE:NOV 3 2021 2:46PM. During the holidays, *everyone* online shops. This means mail carriers like DHL and USPS get backed up and packages can, unfortunately, get delayed. If you don't want to risk a late delivery or need your package ASAP, w

<h1 id="isPasted" style="font-size: 2rem; margin: 2rem 0px 0.5rem; color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Holiday Shipping</h1><p><span style="font-size: 0.75rem; text-transform: uppercase; color: rgb(147, 159, 168); margin-bottom: 1rem; font-family: Brandon, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LAST UPDATE:NOV 3 2021 2:46PM</span></p><div style="color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="line-height: 1.618rem;">During the holidays, *everyone* online shops. This means mail carriers like DHL and USPS get backed up and packages can, unfortunately, get delayed. If you don&apos;t want to risk a late delivery or need your package ASAP, we&apos;ve created a few more shipping options for you. That way we can ensure you get your package when you need it!</p><p style="line-height: 1.618rem;"><br>Here&apos;s our holiday shipping option:</p><table style="width: 705.172px; margin-right: 61.3125px;"><tbody><tr><td style="width: 218.219px;"><div style="text-align: center;"><strong>Option</strong></div></td><td style="width: 293.062px;"><div style="text-align: center;"><strong>Cost</strong></div></td><td style="width: 179.891px;"><div style="text-align: center;"><strong>Shipping Time</strong></div></td></tr><tr><td style="width: 218.219px;"><br></td><td style="width: 293.062px;"><br></td><td style="width: 179.891px;"><br></td></tr><tr><td style="width: 218.219px;"><div style="text-align: center;">Overnight (Standard)(US &amp; Canada only)</div></td><td style="width: 293.062px;"><div style="text-align: center;">$40 USD</div></td><td style="width: 179.891px;"><div style="text-align: center;">1 business days* + Processing</div></td></tr><tr><td style="width: 218.219px;"><br></td><td style="width: 293.062px;"><br></td><td style="width: 179.891px;"><br></td></tr><tr><td style="width: 218.219px;"><div style="text-align: center;">2-Day (Standard)(US &amp; Canada only)</div></td><td style="width: 293.062px;"><div style="text-align: center;">$26 USD</div></td><td style="width: 179.891px;"><div style="text-align: center;">2 business days**+ Processing</div></td></tr><tr><td style="width: 218.219px;"><br></td><td style="width: 293.062px;"><br></td><td style="width: 179.891px;"><br></td></tr><tr><td style="width: 218.219px;"><div style="text-align: center;">Express Shipping (EU Only)</div></td><td style="width: 293.062px;"><div style="text-align: center;">$20 USD</div></td><td style="width: 179.891px;"><div style="text-align: center;">1-3 business days** + Processing</div></td></tr></tbody></table><p style="line-height: 1.618rem;"><br></p><p style="line-height: 1.618rem;">*Does not include Weekend delivery.</p><table style="width: 452.234px; margin-right: 314.25px;"><tbody><tr><td style="width: 127.188px;"><div style="text-align: center;"><strong>US</strong></div></td><td style="width: 132.281px;"><div style="text-align: center;"><strong>Holiday Cut Off</strong></div></td><td style="width: 178.766px;"><div style="text-align: center;"><strong>Engraving Cut Off</strong></div></td></tr><tr><td style="width: 127.188px;"><div style="text-align: center;">Standard</div></td><td style="width: 132.281px;"><div style="text-align: center;">12/9</div></td><td style="width: 178.766px;"><div style="text-align: center;">12/3</div></td></tr><tr><td style="width: 127.188px;"><div style="text-align: center;">2-day</div></td><td style="width: 132.281px;"><div style="text-align: center;">12/17</div></td><td style="width: 178.766px;"><div style="text-align: center;">12/10</div></td></tr><tr><td style="width: 127.188px;"><div style="text-align: center;">Overnight</div></td><td style="width: 132.281px;"><div style="text-align: center;">12/20</div></td><td style="width: 178.766px;"><div style="text-align: center;">12/13</div></td></tr></tbody></table><p style="line-height: 1.618rem;"><br></p><table style="width: 268.266px; margin-right: 498.219px;"><tbody><tr><td style="width: 127.781px;"><div data-empty="true" style="text-align: center;"><strong>CA</strong></div></td><td style="width: 130.484px;"><div style="text-align: center;"><strong>Holiday Cut Off</strong></div></td></tr><tr><td style="width: 127.781px;"><div style="text-align: center;">Standard</div></td><td style="width: 130.484px;"><div style="text-align: center;">12/9</div></td></tr><tr><td style="width: 127.781px;"><div style="text-align: center;">Expedited</div></td><td style="width: 130.484px;"><div style="text-align: center;">12/15</div></td></tr></tbody></table><p style="line-height: 1.618rem;"><br></p><table style="width: 268.266px; margin-right: 498.219px;"><tbody><tr><td style="width: 127.828px;"><div data-empty="true" style="text-align: center;"><strong>EU</strong></div></td><td style="width: 130.438px;"><div data-empty="true" style="text-align: center;"><strong>Holiday Cut Off</strong></div></td></tr><tr><td style="width: 127.828px;"><div style="text-align: center;">Standard</div></td><td style="width: 130.438px;"><div style="text-align: center;">12/9</div></td></tr><tr><td style="width: 127.828px;"><div style="text-align: center;">Expedited</div></td><td style="width: 130.438px;"><div style="text-align: center;">12/15</div></td></tr></tbody></table><p style="line-height: 1.618rem;"><br></p><p style="line-height: 1.618rem;"><br></p><p style="line-height: 1.618rem;">*Orders from Thursday after 9 am PDT through Sunday will be processed the following business day and then shipped out on the upcoming Monday.</p><p style="line-height: 1.618rem;">**Orders from Wednesday after 9 am PDT through Sunday will be processed the following business day and then shipped out Thursday, Friday, or Monday respectively.</p><p style="line-height: 1.618rem;">For our Overnight and 2-day delivery options, we require a signature for the items to be delivered fully. Please note that FedEx will make 3 delivery attempts before they send the package back to us.</p><p style="line-height: 1.618rem;">Should you receive a note from FedEx regarding your delivery, please review the delivery note and ensure you are following the instructions to receive your package.</p><p style="line-height: 1.618rem;">Should you have any questions or need assistance selecting which shipping option you should use, please feel free to chat with us using the &quot;Help&quot; button below!</p></div>

Holiday Shipping

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Book An Appointment

If you encounter an error on our return portal regarding the eligibility of your order for a return, please contact customer service. We will review the error and, if your order is indeed eligible for a return, we will assist you by creating the retu

<p>If you encounter an error on our return portal regarding the eligibility of your order for a return, please contact customer service. We will review the error and, if your order is indeed eligible for a return, we will assist you by creating the return form and sending you the next steps shortly. We apologize for any inconvenience caused by system errors.</p>

What should I do if there's an error with the order return eligibility on the website?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

<p>Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.</p><p>Tracking information may not be immediately available after your order is placed. It can take up to <strong>[X days]</strong> for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.</p><p><strong>[X days]&#xA0;</strong>after placing your order, you can click the tracking number link in the email or track your order on our website here [<strong>link to Order Management: Track Order</strong>].</p>

How do I track my order?

If you mistakenly report items as missing from your delivery, but upon further inspection you find that all ordered items were indeed received, simply let us know. We are happy to confirm that no further action is needed, and we'll update our records

<p>If you mistakenly report items as missing from your delivery, but upon further inspection you find that all ordered items were indeed received, simply let us know. We are happy to confirm that no further action is needed, and we&apos;ll update our records accordingly. No apology is necessary, we&apos;re just glad the issue was resolved.</p>