artemissupport-production logo
artemissupport-production logo
banner image
Return order
Cancel order
Report issue

FAQs

Holiday Shipping

LAST UPDATE:NOV 3 2021 2:46PM

During the holidays, *everyone* online shops. This means mail carriers like DHL and USPS get backed up and packages can, unfortunately, get delayed. If you don't want to risk a late delivery or need your package ASAP, we've created a few more shipping options for you. That way we can ensure you get your package when you need it!


Here's our holiday shipping option:

Option
Cost
Shipping Time



Overnight (Standard)(US & Canada only)
$40 USD
1 business days* + Processing



2-Day (Standard)(US & Canada only)
$26 USD
2 business days**+ Processing



Express Shipping (EU Only)
$20 USD
1-3 business days** + Processing


*Does not include Weekend delivery.

US
Holiday Cut Off
Engraving Cut Off
Standard
12/9
12/3
2-day
12/17
12/10
Overnight
12/20
12/13


CA
Holiday Cut Off
Standard
12/9
Expedited
12/15


EU
Holiday Cut Off
Standard
12/9
Expedited
12/15



*Orders from Thursday after 9 am PDT through Sunday will be processed the following business day and then shipped out on the upcoming Monday.

**Orders from Wednesday after 9 am PDT through Sunday will be processed the following business day and then shipped out Thursday, Friday, or Monday respectively.

For our Overnight and 2-day delivery options, we require a signature for the items to be delivered fully. Please note that FedEx will make 3 delivery attempts before they send the package back to us.

Should you receive a note from FedEx regarding your delivery, please review the delivery note and ensure you are following the instructions to receive your package.

Should you have any questions or need assistance selecting which shipping option you should use, please feel free to chat with us using the "Help" button below!

Draft

la la 

If you encounter an error on our return portal regarding the eligibility of your order for a return, please contact customer service. We will review the error and, if your order is indeed eligible for a return, we will assist you by creating the return form and sending you the next steps shortly. We apologize for any inconvenience caused by system errors.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to [X days] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

[X days] after placing your order, you can click the tracking number link in the email or track your order on our website here [link to Order Management: Track Order].

If you mistakenly report items as missing from your delivery, but upon further inspection you find that all ordered items were indeed received, simply let us know. We are happy to confirm that no further action is needed, and we'll update our records accordingly. No apology is necessary, we're just glad the issue was resolved.

FAQs

Returns

LAST UPDATE:JUL 9 2021 1:26PM • EST. READ TIME:EST. READ TIME: 2 MIN

We aim to make returns and exchanges easy!

Please note: Returns and exchanges are only available for clothing, bags, and rings at this time.

Apparel and bags can be returned or exchanged under the following conditions:

  • The product(s) is within 30 days from the date of purchase.
  • All returns/exchanges must be accompanied by the original receipt or packing slip.
  • Products are purchased directly from our website.
  • Products purchased during a 'final sale' promotion are ineligible for returns/exchanges.

Refunds will be made in the form of original payment method. We reserve the right to refuse a refund request if it does not comply with our policies.

If you ordered apparel and it doesn’t fit, you can exchange it for the right size. For our exchange process, click here for US orders and here for Canadian orders.

All Jewelry purchases made on our website are final sale and cannot be returned or exchanged (with the exception of rings). 

Double-check the “Details” section on each product page to confirm whether or not your item is final sale.


If you ordered a ring and it doesn’t fit, you can exchange it for the right size. For our ring exchange process, click here for US orders and here for Canadian orders. 

There are a few return exceptions: 

  1. If your bracelet or accessory breaks within a year after purchasing it*, we’ll happily send you a new one based on inventory availability, no need to send it back to us. 
  2. If your item is damaged upon delivery, no need to return the damaged item as well. Just contact us here with your order information and a photo of the damaged item*, and we’ll send you a replacement.
  3. If you received your item as a gift and it breaks within a year of the original purchase date*, we can definitely send you a replacement! All we need is the original order number or the email address of the (amazing) relative/friend that got you the gift so we can find the transaction in our system.

*Online Orders only 

If you have any questions, please contact us at

Wrong/Missing Item(s)

Sorry about that! If we sent you an incorrect item in your order, click the “Submit a Request” link and provide us with your name, order number, and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!

Website Issues

From our experience, most issues with the site are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
Note: We do notrecommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site. If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:
  1. Access our site using your browser’s safe mode.
  2. Clear your browser’s cache and cookies. (Here’s how.)
  3. Disable any add-ons or extensions that might be running.
  4. Ensure Java has been updated to the latest version, which is available here.
Fingers crossed that these steps help fix any issues you’re having! If you need some help performing any of the troubleshooting steps above, contact us by clicking the “Submit a request” link below. 

Update


Ring Size Chart 

LAST UPDATE:MAY 20 2020 3:51PM

Looking to add some rings to your Pura Vida collection? Here’s a guide to help you pick the right ring size! 

 

Diameter (MM)

Circumference (MM)

US / CAD / MEX

UK / AUS

EU

Asia / South America

15.7

49.32

5

J ½

49

50

9

16.5

51.87

6

L ½ 

M

52

11

12

17.3

54.51

7

N ½

O

54

55

14

18.2

57.15

8

P ½

Q

57

16

18.9

59.34

9

R ½

59

60

18


If you want to print out your own size chart, click here!


Remember that fit can vary depending on style. If you find your ring doesn’t quite fit the way you want it to, you can exchange it for a different size. For our ring exchange process, 

Ring Exchange

LAST UPDATE:JUL 9 2021 1:28PM • EST. READ TIME:EST. READ TIME: 2 MIN

We have a really simple process that makes it super easy to exchange your ring (US & CA orders, only) for the proper size. Click here to enter our exchanges portal for US orders and here for Canadian orders. You have 30 days from your date of purchase* to exchange a ring out for another size. Your items must be returned in their original packaging and damage-free. 

*excludes applicable sales

Follow the easy steps below to exchange your ring(s):

1. Once on our exchange portal, you just need to enter in your order number and shipping zip code: 


2. From there, you will be able to select the ring (or rings) that you want to exchange*:

*Items not eligible for an exchange will be grayed out and will be unable to be selected

3. We require you to select a reason code for your exchange. You can select from one of three options:

  • Item didn't fit: The item you ordered was not the correct size
  • Item was damaged: The item you ordered was damaged upon delivery. 
  • I received the wrong item: Mistakes can happen and we want to fix it! Select the item you should have received and we will make sure to get that sent out to you! 

4. Once a reason is selected, you will be able to pick a new size.  

5. Once fully completed, you will be prompted to download or be emailed a pre-paid shipping label to send back your item(s).  Please ensure to send us the item(s) within 30 days of creating the exchange or we will be unable to process the exchange. 

That is it! 

Please note:

  • Your exchange will be processed within 1-3 business days after your package is received by our warehouse. Once the exchange has been completed on our end, we’ll send out your new product ASAP and email you the order confirmation. Shipping will take the usual 3-5 business days from when your package leaves our warehouse.
  • Should the product's original packaging be ripped, torn, unable to be reused or is missing, your item will not be eligible for an exchange.

 

If you have any additional questions or issues processing your exchange, please reach out to our Customer Advocacy Team or select “Submit a Request” below. 

Damaged Product

LAST UPDATE:APR 15 2020 10:43AM

No worries! All of our bracelets and accessories have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase*. To get a replacement, send us an email and send us your name, shipping address, order number (if available) and a picture of your damaged item.  Four exceptions: 
  1. We can only issue a replacement if you provide a photo of the damaged item.
  2. If a bracelet has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.
  3. We’re unable to replace lost or stolen items.
  4. Monthly Club Packs and Style Packs -- Some bracelets are not sold separately inside our style packs.  All of our monthly club packs are unique and those bracelets are not sold separately.  If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke. 
  5. We can only issue a replacement if the item was purchased directly through our website. If it was purchased in store with one of our wholesale partners, you must contact the store so they can replace the damaged item for you. 

Order Delays

Delays cuz

Order delay type 2

International order

Brumate - Shipping Options

Brumate - Shipping Options

Question: What are the shipping options available?

Shipping Options

At Brumate, we offer the following shipping options:

  1. Economy Shipping (Continental US)

  2. Free economy shipping is offered for all Continental US orders over $50 USD. This option allows you to receive your order within the designated timeframe.

    Please note that the subtotal for your order needs to be over the designated amount after discounts and before taxes in order for the free shipping promotion to apply. There is no need for discount codes as this promotion is automatically applied.

    css Copy code
  3. International Shipping

  4. Unfortunately, we do not offer free shipping to locations outside of the United States. However, we do provide international shipping options for our customers worldwide.

    Please be aware that international orders may still incur duties at the border. These duties are the responsibility of the customer and are determined by the customs regulations of the destination country.

If you have any further questions or need assistance with shipping, please don't hesitate to contact us. Our customer support team will be happy to help!

Get support